Human Centered Design Researcher & Service Designer
A creative problem solver and passionate researcher and designer, with a multi-disciplinary background in industrial design, service design, and sustainability. With an extensive knowledge and passion for design research methodology and information communication, I bring expertise in systems thinking, strategic planning, human experience mapping, and behavior change strategies. I am committed to translating research finding into insights and meaningful experience through innovative and sustainable solutions. Demonstrated skills in broad design projects, such as consumer foundational knowledge, design thinking education, new product development, service design, concept testing, social innovation, brand strategy, and workshop planning and facilitation.
Senior Service Design | Essential Design | Boston, MA | June 2017 - Present
Plan and lead multi-disciplinary projects within a variety of industries. Develop proposals and research protocols. Scope and conduct qualitative and quantitative research. Plan and facilitate co-creation workshops. Craft insightful and visually-rich conceptual frameworks, infographics, and presentations. Mentoring and project management. Strategic problem solving, designing, prototyping, and implementing systems solutions driven by the role of technology, business, and stakeholders needs.
Volunteer at Education Team | Boston+Acumen | October 2016 - Present
Design Researcher | Essential Design | Boston, MA | June 2014 - June 2017
Plan, conduct, and analyze design research using human-centered methods and tools. Craft and deliver insightful stories through strategic and compelling infographics, maps, and presentations. Plan and facilitate co-creation workshops developing customer and business centric solutions. Design and implement service design solutions supporting end-to-end customer experience.
Design Researcher Intern | Essential Design | Boston, MA | Nov. 2013 - May 2014
Responsible for developing protocols, data gathering and analysis, contributing conceptual sketches, evaluating design concepts, media production, assembling clients deliverable and presentations.
Design Researcher and Social Innovation Intern | Fit Associate | Pittsburgh, PA | Summer 2013
Responsible for strategic planning and executing of design research and methods, story development, media production, facilitating public workshops, producing materials in support of relationship management with concentration on design thinking role in social innovation in organizations and communities.
Facilitator & Researcher | SCAD & frog design | Savannah, GA | January – March 2013
Facilitation of A 10-week pilot social innovation program for youth empowerment- conducted in collaboration with the SCAD Design for Sustainability program and frog design. Workshops included sessions lead by facilitators with the students, covering design thinking methods, identify community issues, framing and reframing to change for the better, value proposition from intangible findings and rapid concept development to propose implementable solutions. The in-class activities included dialogue, reflection, ongoing documentation, and creating a presentation for frog’s senior creative leadership, explaining how frog could improve their open-source tools for community engagement.
MA in Design for Sustainability | Savannah College of Art & Design | 2013 | GPA: 4.0/4.0 | Coursework focused on practicing sustainability (economic prosperity, ecological stewardship and social equality) in design thinking, strategic design research, human-centered thinking, product and service design.
MA in Industrial Design | University of Tehran | 2009 | GPA: 3.62/4.0 | Coursework in product design, service design, and design research.
BFA in Industrial Design | Islamic Azad University | 2006 | GPA: 3.58/4.0
Design: Human-centred research, participatory research, research planning & design methodology, ethnography, systems thinking and strategic planning, creative facilitation, insight & concept generation, scenario-building & storytelling, sketching & prototyping
Professional: Design research, social innovation, behavior change, information communication, brand strategy, concept testing, user experience design (product service system design)
Software: Adobe Creative Suite (InDesign, Photoshop,Illustrator, & After Effects), Microsoft Office Suite
Language: Persian-native, English-fluent
Presentations and Facilitations
- Facilitator, Boston+acumen, "Storytelling for Social Impact", Workshop, 2015
- Presenter, Design Museum Mornings Series, "Design Research: A rigorous Process", Boston, 2015
- Facilitator, The 3rd College ThinkTank, Mass Challenge, Boston, 2014
- Referee of an International Journal of Design Principles and Practices | 2012
Mirzaie, N, Parlarto, C., "Desirable Traits: Educating For An Evolving Service Design Practice", Touchpoint, Vol9., No.1, August 2017
Mirzaie, N., Design Research With Service Design Mindset, The 20th DMI: Academic Design Management Conference, July 2016
Mirzaie, N., Choopankareh, V., “Designing an Experience-Oriented Charity Center for Physically Disabled People”,The International Journal of Design in Society, Volume 6, Issue 3, USA, 2013
Mirzaie, N., “Sustainable and Universal Design in Industrial Design Education at University of Tehran, Urban Environment as the case study”, The 14th International Conference on Engineering and Product Design Education (E&PDE 2012), Artesis University, September 2012
Mirzaie, N., Choopankareh, V., “Social Design Approach in Developing Countries’ Design”, Tarh va Namad, The Architecture, urban, and art Journal of Iran University of Science and Technology, Vol. 2, No., 2, Tehran, Iran, Fall 2010, (In Farsi)
Mirzaie, N., Choopankareh, V., “Studying Requirements Methods for Services Needs of Physical Disables at Charity Centers”, International Association of Societies of Design Research (IASDR09), Seoul, South Korea
Mirzaie, N., Razavi, M., “Designing an Oxygen Room”, Seoul Design Olympiad, 2008
Honors and Awards
SCAD Honors Graduate Scholarship | 2012-13
SCAD Student Opportunities Scholarship | 2012-13
SCAD International Student Scholarship | 2012-13
SCAD Student Incentive Scholarship | 2012-13
SCAD School Adjustment Scholarship | 2012-13
Graduate student research fund | University of Tehran | 2008
Manager of Industrial Design Congress and Exhibition | University of Tehran | 2007